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Frequently Asked Questions
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- What is uphaar.net?
uphaar.net is an online gift shop on which gifts have been chosen after extensive research. It provides world-class service to its customer to deliver gifts which are wrapped with your love and affection to your loved ones in India.
- Why shop here?
uphaar.net is an online gift shop which is serving customers to send gifts to India since Nov 2004. uphaar.net is an exclusive gift shop comprising wide range of flowers, cakes, handmade paper items, Lucknow chikan items, gifts for all occasions like Diwali, Bhai-dooj, New Year, Christmas etc.
uphaar.net team spend their time and energy to choose best quality products for our dearly customers with a personal touch.We offer product from Haldiram, Chhappan bhog, Swad Sweets, chocolates from Amul, Cadbury etc. We send email confirmation once we receive order and when we deliver order. We also make sure by calling destination
that your order has been received in good conditions. We have around 600 satisfied customer base in one and half year. We have CCaveneue as our credit card processor which provide verisign security through secure socket layer(SSL). User can also pay via PayPal which is known for its security. We do our best to satisfy customer.
I hope uphaar.net team will try to satisfy to you too. Please give us a chance to serve you better.
- How can I send gift to India using uphaar.net?
uphaar.net serves delivery of gifts in All India basis. Use our check out procedure to buy gifts online and send to loved ones in India.
- What is checkout procedure on uphaar.net?
Choose your gift among the unique and variety of gift range provided by uphaar.net team. Add item to your cart and give us your and receiver information.
Using our payment gateway make payment with Visa, Master card, Discover Card and Dinner Card. You can also use your PayPal account for payment. Allow us at least 3-4 days to deliver your gift.
We will deliver your gift wrapped with your love and emotions through the best carriers available in India in shortest possible time.
- How much shipping and handling charges cost me?
You do not have to pay any thing extra. Prices shown for gift includes shipping and handling charges.
- What if I want to send greeting card with my gift?
Other website charges extra $2-$3 for a greeting card. uphaar.net is sending free greeting card with each order. Please provide us your personal message in shipping instruction. If in any case customer does not provide any message to be written in greeting card,
we will write a general message from your side to the recipient, such as best wishes etc.
- What is lowest price gaurantee?
We give user 105% satisfaction guarantee. If you found price of same make and model at lower price on internet. Please send us link for that item at support@uphaar.net. We will give you price match but also give you 5% bonus credit. So we are giving you 105% satisfaction guarantee.
- How long it will take to deliver my gift?
We ask us our customer to give us at least 3-4 days. But it will be best of our interest that customer should give us a week atleast before delivery date.
- How much my credit card information is secure on uphaar.net?
We use 128bit SSL( Secure Socket Layer) encryption. We do not ask or store your credit card information on our website. For payment we will take you to
secure payment gateway which is Verisign certified through secure socket layer. Alternatively you can use PayPal account.
- What if I need to contact customer service at uphaar.net?
Please send us Email for all your enquiries. We will reply within 24 hours. If you have urgent query, please call us at 9415001626 in India or send us Email at support@uphaar.net in USA with your contact details, we will call you back within 2-3 hours.
- How my gift will reach to the recipient?
uphaar.net uses best available carries such as Blue dart, First flight etc. But in some cases we also send your gift by our local carrier or India postal service (Speed-post or Registered mail). It depends upon the remoteness of shipping address.
- What are terms and conditions which I need to know?
Please click terms and conditions to read.
- What if my gift recipient or I am not fully satisfied with product?
If a customer has met the terms and conditions and not satisfied with our product, please send your gift to uphaar.net head office in Lucknow, India.( You can get address in contact-us page).
We will refund your money in same mode you paid with 15% restocking fee and no question asked. Please allow us 3-4 week to get your refund back.
- What if I could not find answer of my question here?
Please send us Email with your query at support@uphaar.net.
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